Video consultation, online procedures… This is the new health insurance company

One in four people in Spain already has one private health insurance. It is a reflection of the boom experienced by the sector, which served 12 million members in 2022, 4% more than in 2021. Behind these numbers we find the hangover of the pandemic, which has led to greater concern among citizens. for their health, which has caused significant delays in some areas of public health.

However, the health insurance sector is also immersed in an important challenge, which was also accelerated by the health crisis of 2020. We are talking about telemedicine, services that, although they were already implemented before covid, were not used. The pandemic accelerated digitization and emphasized on Attention onlinewhich forces companies to rise to the challenge of serving policyholders in a digital environment.

Digital client

In recent years, citizens have become familiar with online health procedures, appreciate their benefits and demand the ability to manage their services, access to telemedicine and practically streamline procedures. You want to have access to video consultations of various medical specialties, manage electronic prescriptions, have access to prescribing leaflets without having to leave your home or request time off work to visit a medical center.

Mapfre, aware of this phenomenon, promoted digitization of your health services adapt to an increasingly technological world. Therefore, it supports telemedicine through various projects:

  • Mapfre Health app: available to clients who have a health policy, allowing them to manage their services and access telemedicine (video consultations, medical chats, access to medical reports or analyses online) and to supermarketwhich allows the client to decide where and when to have their procedures done as well as expedite their procedures electronically for their greater convenience.
  • Digital Hospital: through application You have access to this space from which you can schedule meetings onlinemanage electronic prescriptions or prescribing leaflets, coordinate referrals to approved centers or use video consultations.
  • Digital physiotherapy: As part of its commitment to telemedicine, a digital physiotherapy pilot project has been launched to enable patients to receive treatment remotely, from their own home without having to travel. So they can receive personalized treatment online with therapeutic exercise controlled virtually and by voice.

A health platform for all

In this context, Savia, Mapfre’s digital health platform aimed at both the insured and the uninsured, stands out. At any time of the day a from any place in Spanish territory, You have access to more than 56 clinical specialties. It is about fulfilling the needs of users who are looking for a tailor-made service.

  • Personal doctor: Among the latest projects of the Savia company, the figure of a personal doctor stands out, which reproduces the personal consultations we are used to in a virtual environment. So this number accompanies patients and provides them with a personalized service through video consultations, telephone and messages. In this way, patients will be able to receive care from the same professional. In addition, the platform’s personal physician has access to the patient’s medical history and can prescribe prescriptions. online, improving your experience. The patient can choose his own doctor and has unlimited scheduled video consultations and unlimited messages with a waiting time of 24 to 48 hours.
  • For seniors: Likewise, Savia Silver was launched, a comprehensive solution that combines digital assistance with personal support to fully respond to the health and well-being needs of the senior generation and those who care about them.

Each client has their own conditions and needs. Therefore, the company has different products to provide individual care: full assistance insurance with and without deductible; out-of-hospital care with co-payments; basic assistance insurance and reimbursement. In addition, he has company 15 own medical centerswhich provide assistance to the insured and the uninsured.

One in four people in Spain already has one private health insurance. It is a reflection of the boom experienced by the sector, which served 12 million members in 2022, 4% more than in 2021. Behind these numbers we find the hangover of the pandemic, which has led to greater concern among citizens. for their health, which has caused significant delays in some areas of public health.

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