Mapfre: the health insurance revolution in Spain

Current situation

Despite the universal coverage of the public health system, the system often faces problems such as long waiting lists in some specialties and the need to improve efficiency. As a result, many people choose to supplement their insurance with private health insurance.

This combination of public and private systems has given rise to a constantly growing health insurance market in Spain, reflecting the importance the population attaches to medical care and the quality of health services.

According to data from the National Statistics Office around 26% of the population (just over 12 million people) have private health insuranceIn fact, this trend increased by 9% during the pandemic.

In this context, MAPFRE is confirmed as one of the leading insurers on the Spanish market, and was recognized for its excellence in the provision of health services.

The company has more than a million policyholders in the health insurance segment with an offer that is one of the broadest on the market and adapts to the needs and preferences of customers.

This variety of coverage is specified from basic assistance insurance, complete with and without deductibles, to various reimbursement insurance options. This last product stands out in particular because, among other things, it facilitates the free choice of doctors and centers around the world.

This variety of options allows customers to choose the coverage that best suits their needs and budgets.

MAPFRE has 15 own medical centers for insured and uninsured persons. It has contracts with 1,250 medical centers and almost 50,000 professionals of all specialties.

Benefits of private health insurance

Private health insurance offers a number of benefits to the insured. First, they provide quick access to medical services and reduce waiting times, which is especially valuable compared to the public health system.

In addition, private health insurance allows policyholders to choose their doctors and hospitals, providing greater flexibility and control over medical care. In this sense, MAPFRE has an excellent health network consisting of 15 own health centers and agreements with 1,250 health centers and hospitals.. MAPFRE ensures quality care supported by almost 50,000 experts in various specialties.

Another important advantage of private health insurance is the possibility to receive personalized and specialized medical care. These insurances usually cover a wide range of medical specialties and ancillary services such as check-ups, preventive medicine and rehabilitation.

This guarantees the insured comprehensive care adapted to their specific needs. It is for this reason that the associated services that MAPFRE offers in its products are constantly being improved: digitization and telemedicine, ease of procedures, proximity to the patient are some of the features that users appreciate the most.

Digitization of services

MAPFRE has been betting on digital health for years and strives to be at the forefront of providing high-quality online medical services to its policyholders.

As part of this commitment, the mobile application “MAPFRE Salud” stands out, allowing customers to manage their medical services quickly and easily. In fact, one of the sources of the application is MAPFRE Digital Hospital, a service that allows policyholders to access video consultations of various medical specialties, schedule appointments online, manage e-prescriptions and prescribing leaflets or even coordinate referrals to the Concerted Center.

Patients can thus benefit from quality services, immediately and without the need to travel.

Currently, MAPFRE has a direct discount promotion of up to 10% on the premium, which can be combined with other discounts.

Since their implementation, emergency video consultations have been very well received by policyholders and customer satisfaction with the service is 90%. Additionally, 62% of users who have used this feature say it has prevented them from having to attend an in-person consultation.

Another of the insurance company’s big projects in the area of ​​healthcare digitization is Sap, MAPFRE’s digital health platform, available to insured and uninsured.

Currently, it already has more than 440,000 registered users and almost 110,000 paying customers. Savia allows the user to take control of their health at any time of the day from anywhere in the Spanish territory, because, among other things, it offers a wide catalog of services and allows access to more than 56 clinical specialties.

One of the latest projects launched by Savia is the “Digital Personal Doctor” figure, which reproduces in a virtual environment the personal medical consultations we are used to.

This digital personal doctor accompanies patients and provides them with personalized services through video consultation, phone and messaging.

Patients can thus always receive care from the same specialist. In addition, the personal physician management team helps the physician proactively monitor the health status of his patient, guides and advises him in all processes and needs that arise, and also has access to the patient’s clinical history and can prescribe prescriptions online.

Related news

In addition, the insurance company recently launched Savia Silver, a new service of the MAPFRE digital health platform for the welfare of the elderly. It is a comprehensive solution that combines digital assistance with face-to-face support to fully respond to the health and wellbeing needs of this group and those who care for them.

In short, MAPFRE’s ongoing commitment and development demonstrates its commitment to innovation and quality service. From the most traditional medical services to Savia, the company is a benchmark in the digital transformation of healthcare, ensuring the best experience and best medical services for its clients.

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